FAQ

Services

Warranty Terms and Conditions

TLS provides a 3-year limited warranty covering defects in materials and workmanship for mechanical components manufactured and assembled during the rehousing process.

The warranty is valid for three (3) years from the date of completion of rehousing or from the lens dispatch date, whichever is later.

For full terms and conditions, please visit: TLS Warranty Terms


Shipping to TLS from abroad

We understand that the thought of shipping lenses to us can be quite daunting, however our team at TLS are here to assist you on the basics of how to ship your lenses to us safely and correctly to avoid any customs issues that may arise. Read more at https://www.truelens.co.uk/shipping_from_abroad

Lenses

TLS Vintage Lens Characteristics

Explore our Vintage Lens Characteristics Chart to compare flare, contrast, sharpness and bokeh across vintage lenses. View test footage to discover each lens’s unique character and on-screen performance. 

https://www.truelens.co.uk/vintage-lens-character 

Lens Coverage

Lens coverage depends on the image circle relative to your sensor size. You can quickly check if a lens will cover your format using the TLS Lens Coverage Tool: TLS Lens Coverage Tool.

Finance

Need help with Finances?

At TLS, we know investing in a lens set or rehousing is a significant decision. After listening to our customers, we’re pleased to introduce a new way to make that investment more accessible with Funding Flex.


You can find further information:


- TLS Knowledge Centre - Need help with Finances?   
- Visit fundingflex.co.uk 
- Call Funding Flex directly and ask for Kelly, our dedicated account contact, on +44 (0)208 158 6502
- Or, reach out to our team at sales@truelens.co.uk or call +44 (0)1455 848 411

Does applying for finance guarantee approval?

No. All finance is subject to the relevant finance provider's assessment, eligibility criteria and approval.

Who is Funding Flex?

Funding Flex is TLS's finance partner. They can help eligible customers explore finance options for qualifying equipment and lens investments.

Is finance available for businesses?

Finance options may be available to qualifying businesses. Please speak to Funding Flex or the TLS team to discuss your requirements.

How long can I spread the cost?

The available finance period will depend on the finance option and your circumstances. Funding Flex will provide details of the available terms as part of the application process.

Who can apply for finance?

Finance availability and eligibility will depend on the finance provider's assessment and the individual circumstances of the applicant. Funding Flex can explain the requirements and options available to you.

Can I finance individual lenses?

Potentially. Depending on the purchase and your circumstances, finance may be available for qualifying individual lens purchases.

Can I finance lens rehousing?

Yes, finance options may be available for qualifying lens rehousing projects. If you have a collection of lenses you'd like to rehouse, contact TLS to discuss your project.

Can I finance a complete cinema lens set?

Potentially. Finance options may be available for qualifying cinema lens sets. Speak to the TLS team about your requirements and we can provide a quotation to help you explore your options.

Can I finance cinema lenses?

TLS has partnered with Funding Flex to give eligible customers access to finance options for qualifying lens investments. Finance is subject to eligibility, approval and the terms offered by the finance provider.

Want to know more about our TLS products and services?

'To inspire through innovation, passion and quality'
'To inspire through innovation, passion and quality'