FAQ

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Services

Need help with Finances?

At TLS, we know investing in a lens set or rehousing is a significant decision. After listening to our customers, we’re pleased to introduce a new way to make that investment more accessible with Funding Flex.


You can find further information:


- TLS Knowledge Centre - Need help with Finances?   
- Visit fundingflex.co.uk 
- Call Funding Flex directly and ask for Kelly, our dedicated account contact, on +44 (0)208 158 6502
- Or, reach out to our team at sales@truelens.co.uk or call +44 (0)1455 848 411

Warranty Terms and Conditions

TLS provides a 3-year limited warranty covering defects in materials and workmanship for mechanical components manufactured and assembled during the rehousing process.

The warranty is valid for three (3) years from the date of completion of rehousing or from the lens dispatch date, whichever is later.

For full terms and conditions, please visit: TLS Warranty Terms


Shipping to TLS from abroad

We understand that the thought of shipping lenses to us can be quite daunting, however our team at TLS are here to assist you on the basics of how to ship your lenses to us safely and correctly to avoid any customs issues that may arise. Read more at https://www.truelens.co.uk/shipping_from_abroad

Lenses

Lens Coverage

Lens coverage depends on the image circle relative to your sensor size. You can quickly check if a lens will cover your format using the TLS Lens Coverage Tool: TLS Lens Coverage Tool.

Want to know more about our TLS products and services?

'To inspire through innovation, passion and quality'
'To inspire through innovation, passion and quality'