Careers

Office Assistant

Reports to:           Office Manager

Job Purpose:       To support the Office Manager with the smooth running of the office at True Lens Services.  

Key Responsibilities

  • Answering the telephone as the first point of contact within the company.

  • Meet and greet all visitors.

  • Directing telephone calls to the relevant member of staff or accurately recording messages to pass on as soon as they are available.

  • Electronically booking in and recording all items received by clients for service/repair/modification work.

  • Product identification, processing and despatch of all sales orders received via email/telephone.

  • Preparing and sending quotations to clients via email.

  • Preparing job cards and production instructions for the workshop and lens technicians.

  • Raising purchase orders.

  • Preparing and sending proforma invoices to new clients.

  • Processing debit/credit card payments using the PDQ machine.

  • Preparing paperwork and dispatching new orders/repaired items back to clients both within the UK and Worldwide; taking good care and pride in the packaging and handling due to the value of some of the goods.

  • Processing custom clearance requests from couriers.

  • Undertaking general housekeeping tasks to ensure that all forms, labels and folders are readily available.

  • Ensuring that clients job folders are kept up to date with a complete and comprehensive paper trail and that they are filed correctly and are readily available when required.

  • Any other relevant duties.

Personal Specification | Essential Skill Set

  • Fully proficient in Microsoft Office

  • Friendly, approachable and excellent customer service skills

  • Flexible and have a positive and ‘can-do’ attitude

  • Attention to detail

  • Excellent communication

  • Able to work as part of a team and on own initiative

Personal Specification | Essential Skill Set

  • Experience of working in a Technical administration role

  • Intermediate Microsoft Excel

  • Basic SAGE experience

Your performance will be reviewed at your 3-month probation review and at your yearly appraisal; there may be ad hoc meetings throughout the year to discuss any issues. This job description will be reviewed periodically and may change to suit the needs of the business. 

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