1. Warranty Coverage

This Limited Warranty covers defects in materials and workmanship in the mechanical components manufactured and assembled by TLS during the rehousing process.

The warranty is valid for three (3) years from the date of completion of rehousing or lens dispatch, whichever is later.

2. What Is Covered

Under normal conditions of use and with proper maintenance, this warranty covers:

• Mechanical components manufactured and/or assembled by TLS
• Internal mechanical failures caused by defects in materials or workmanship
• Faulty mechanical parts replaced during the rehousing process
• Labor costs for valid warranty repairs carried out by TLS or its authorised service centres

3. What Is Not Covered

This warranty does not cover:

• Mechanical failure due to impact, abuse, or misuse (including drops or excessive force)
• Disassembly or modification by anyone other than TLS or a TLS-authorised service centre
• Presence of dust, debris, fungus, or internal contamination
• Optical components (e.g., glass elements or coatings), unless replaced or refurbished by TLS and proven faulty due to workmanship
• Cosmetic wear and tear, including anodising wear, or surface blemishes
• Normal aging of lubricants or internal damping materials
• Damage caused by environmental exposure (e.g., excessive moisture, salt, sand, or chemical exposure)

4. Warranty Claim Process

To make a claim:

1. Contact TLS at sales@truelens.co.uk, providing your service reference or serial number (if applicable) and a detailed description of the issue
2. The customer is responsible for all shipping costs to TLS
3. If the issue is not covered under warranty, TLS will provide a repair quotation before proceeding

5. Transferability

This warranty is non-transferable and applies only to the original customer named on the TLS invoice or service agreement.

6. Limitation of Liability

TLS shall not be liable for:

• Any production delays, rental losses, or loss of income resulting from lens malfunction
• Damage to equipment caused by third-party accessories, mounting issues, or environmental conditions beyond TLS’s control

7. Final Notes

• Regular servicing is recommended to maintain optimal lens performance. This warranty does not replace preventive maintenance
• All warranty repairs or inspections must be carried out by TLS or its authorised service partners. Unauthorized intervention will void the warranty
• TLS reserves the right to determine, at its sole discretion, whether a fault is covered under warranty