Terms & Conditions

Terms & Conditions


1. Definitions        
a) In these terms “The Company” or ‘TLS’ refers to True Lens Services Limited whose office is at Glass House, Dawsons Lane, Barwell, Leicester LE9 8BE, United Kingdom.
b)“The Client” is the person, firm or company to whom the invoice is addressed, or who purchases ‘the Goods’ from the Company.

2. Acceptance of Order
All lens sales shall be subject only to these terms and conditions unless the Client and the Company have agreed in writing to the contrary.

All orders placed by the Client shall only be deemed accepted when acknowledged as being so by the Company.

In the event of a dispute between the standard terms and conditions of the Company and the Client, the parties agree that the Company's terms and conditions of business shall take precedence.

3. Quotations
All quotations are made by the Company without obligation.

4. Terms of Payment
a) Payment is due upon receipt of invoice, unless a credit facility has been agreed, in which case payment should be received by the Company within thirty days from date of invoice. All goods remain the property of the Company until paid for in full. Interest shall be payable on the overdue accounts under the Terms of the Late payment of Commercial Debts (Interest) Act 1998.

b)   In the event of a default in payment the Client shall be responsible for any and all applied interest charges and reasonable collection fees incurred in recovering the outstanding amount.

c) In the event of a default in payment the Company reserves the right either to withhold any equipment or services which are the subject of any contract with the Client and/or cancel any subsequent contract with the Client without prior notice.

d) The Company shall be entitled to determine any contract without notice in the event of the bankruptcy insolvency or liquidation of the Client (as the case may be) any time during the contract.

e) The Company reserves the right to make a charge in respect of any costs or expenses incurred by the Company on account of the Client for any contracts which are subsequently cancelled.

f) The Client agrees that in the event of a default in payment the Company may place full details of the Client default with an independent bureau for the purpose of compiling and distributing such information to other interested parties to assist in making decisions from which the information may be used for tracing, the prevention of fraud and the recovery of debt amongst other matters.

g) In the event of default the Company retains the right to dispose of or sell any of the Client’s equipment in the Company’s possession and the Client agrees that any proceeds from disposal will be used by the Company to offset any debt owed by the Client to the Company or any of its subsidiaries, parent company or affiliates.The Client will retain full responsibility for the settlement of any third-party loan or encumbrance associated with the Client’s equipment. Any excess proceeds from disposal after the deduction of debt, interest and fees and reasonable sale administration costs will be returned by the Company to the Client.

5. Warranty 
The Company’s warranty applies only to Company’s lenses, conversions and products purchased directly from the Company or from an authorised reseller, and it shall remain in force only for as long as the Client retains ownership of the Company’s product.

The Company’s warranty guarantees all the Company’s lenses, intended for use by professionals, will be free from defects in material and workmanship for one year after date of purchase.

This warranty is non-transferable and does not apply to any Client who bought the product from a reseller or distributor not authorised by the Company. If you are purchasing from a reseller not listed on this site, please contact the Company to verify if your reseller is authorised.

5.1. Proof of Ownership 
To recover under this warranty, the Client must deliver the Company lens to the Company’s address, together with acceptable proof of original ownership (such as original dated sales receipt, or a document identifying the Company’s warranty with both requiring identification of the Company’s lens by serial number) for the product. The Company, at its discretion, shall repair or replace the defective unit covered by this warranty.

5.2. Risk 
This warranty does not cover normal wear and tear or any damage due to accident, misuse, abuse, or negligence. This warranty is void, if damage is caused using accessories not sold or authorised by the Company, or from service by persons not authorised by the Company.

This warranty does not cover claims resulting from natural disasters (e.g. floods, storms, fire), acts of war or terrorism and will not apply to damage arising from combat conditions. It will be at the Company sole discretion to extend service under this warranty for damage arising from the above-mentioned conditions. The Company obligation under this warranty is limited to repair or replacement by equivalent product in working condition.

The Company reserves the right, before having any obligation under this warranty, to inspect the damaged TLS product, and all costs of shipping the TLS product to and from the Company for inspection are the sole responsibility of the purchaser. This warranty does not affect any other legal rights you may have by operation of law.

5.3. Insurance

For all clients outside the UK, Europe (excluding Russia as detailed below), North America, Australasia, South Africa or Far East, the Client shall affect its own insurance on the equipment during transit both to and from the Company’s establishment. The Company does not cover the Property Insured whilst in transit to, from or via the following countries unless agreed by the Company prior to commencement of transit: Afghanistan, Angola, Armenia, Azerbaijan, Democratic Republic of Congo, East Timor, Eritrea, Georgia, Iran, Iraq, Ivory Coast, Kazakhstan, Kyrgyzstan, Lebanon, Liberia, Moldova, Myanmar, Nigeria, North Korea, Russia, Rwanda, Sierra Leone, Somalia, North & South Sudan, Syria, Tajikistan, Turkmenistan, Uzbekistan, Republic of Yemen, Zimbabwe and any country where local legislation precludes insurance being effected outside that country. The Client’s policy shall provide cover for all loss or damage whatsoever to the equipment while at the Company’s premises, including, but not limited to, the full replacement value of the equipment and the full cost of repairing any damage.

The Company shall not be liable in any way for any loss, damage, loss of profits or of contracts or of any other consequential loss of any kind suffered by the Client or any third party or for any delay, late delivery, defect, or deficiency of or relating to any equipment or ancillaries.

 6. The Company’s and Clients Liabilities

Where in these Terms and Conditions the liability of the Company in respect of any loss or damage is excluded or modified in any way, the Company does not intend to seek or purport thereby to exclude restrict or modify its liability for the death or personal injury to any person resulting from negligence as defined in Section 1 of the Unfair Contract Terms Act 1977 and these conditions shall have effect accordingly.

Nothing in these Terms and Conditions is intended to exclude restrict or modify liability on the part of the Company for any breach of the obligations arising from Section 12 of the Sale of Goods Act 1893 or Section 8 of the Supply of Good Implied Terms Act 1973 and these Terms and Conditions shall have effect accordingly.

a) The Company shall not be liable in any way for any loss, damage, loss of profits or of contracts or of any other consequential loss of any kind suffered by the Client or any third party or for any delay, late delivery, defect or deficiency of or relating to any equipment or ancillaries there to or for any delay in any equipment or ancillaries being available or for any failure error or mistake by technicians or other staff or for any failure error or mistake by any technicians or other staff of any nature provided by the Company.

b) The Company shall not be liable for any delay or other breach resulting from wars strikes lock-out restrictions non-availability of goods materials or labour or owing to any other cause whatsoever beyond its control.

c) Time is not of the essence in any contract with the Client and the Company shall not be liable for any delays in the supply of equipment materials and services by it or for any losses whatsoever due to any such delays howsoever caused.

d) All equipment and materials entrusted to the Company and all equipment and materials and services supplied by the Company are entirely at the Clients risk. The Company shall not in any circumstances be liable for loss or damage of any kind, howsoever caused, even where such loss or damage shall have been caused or contributed to by the negligence of the Company.

7. The Company reserve the right to dispose of any redundant equipment, metalwork, written material, software at the Company’s discretion, after a period of time, if the Client has not request the return of the additional material.

8. Any advice, instruction, guidance representation or statement in connection with or in relation to the nature and use and application of any equipment materials or services supplied by the Company given or made by any director or any servant or agent of the Company or by any technician whose services are supplied to the Client is given or made only on the condition that the Company shall in no circumstances be liable therefore or for loss or damage of any kind resulting therefrom howsoever caused. No recommendation or nomination by the Company of any person whose services the Client engages shall in any circumstances render the Company its director’s servants or agents liable for any loss or damage of any kind resulting therefrom or connected therewith however caused.

9. Mailing List Marketing Sign-Up

By subscribing to the Company mailing list you agree that your details including your name and email address may be used to keep you informed for Company marketing emails. The Company complies with the standard procedures laid down in the General Data Protection Regulation (GDPR) to ensure that the personal information you give is kept secure and processed fairly and lawfully. The Company will not share your information with third parties for marketing purposes.

By providing your contact information you confirm you are the authorised owner/user of the email address submitted.

The Company respects your privacy and does not tolerate spam and will never sell, rent, lease or give away your information (name, address, email, etc.) to any third party. You have the right to access and correct your personal information.

You can opt into or out of receiving promotional materials at any time or delete it altogether any time by contacting the Company Marketing department at marketing@truelensco.uk

 10. Governing Law

These Terms and Conditions shall be governed and interpreted per the Laws of England.

Any dispute or claim arising out of or in accordance with this warranty (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law and True Lens Services Limited and the purchaser agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this warranty.

Beyond the period of the warranty, True Lens Services provides a rapid-service facility in the UK at a competitive hourly rate plus parts. Call for prompt answers to any questions.

True Lens Services Limited
Glass House, Dawsons Lane,
Barwell, Leicester LE9 8BE,
United Kingdom

+44 (0)1455 848411


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