Terms & Conditions

Terms & Conditions

Warranty Service

The True Lens Services warranty applies only to True Lens Services lenses purchased from an authorised TLS reseller, and it shall remain in force only as long as the original owner retains ownership of the TLS product. This warranty is not transferable. If you are purchasing from a reseller not listed on this site, please contact True Lens Services to verify if your reseller is authorised.

Upon original purchase of your TLS lens, we ask that you retain your original purchase receipt. Your warranty will commence from date of purchase.

True Lens Services Limited warranty guarantees all TLS lenses, intended for use by professionals, will be free from mechanical defects in material and workmanship for one year (12 months) after date of purchase and free from optical defects for three months after the date of purchase. TLS reserves the right, before having any obligation under this warranty, to inspect the damaged TLS product, and all costs of shipping the TLS product to and from True Lens Services for inspection are the sole responsibility of the purchaser. TLS reserves the right to change specification of TLS manufactured goods with or without prior notice.

In order to recover under this warranty, purchaser must present acceptable proof of original ownership (such as original receipt, or other documentation True Lens Services deems acceptable) for the product. TLS, at its discretion, shall repair or replace the defective unit covered by this warranty. Please retain the dated sales receipt with lens serial number as evidence of the date of purchase.

This warranty does not cover normal wear and tear or any damage due to accident, misuse, abuse or negligence.This warranty is void, if damage is caused by the use of accessories not sold or authorised by True Lens Services. This warranty is void if the purchaser obtains services from third-parties prior to informing TLS of such defects, or if the purchaser opens the lens through DIY (do-it-yourself). Under warranty, True Lens Services must be given due notice of all defects with TLS lenses. TLS is not responsible for any labour, shipping or damage costs incurred by the purchaser in relation to third-party or DIY (do-it-yourself) repair services.This warranty does not cover claims resulting from natural disasters (e.g. floods, storms, fire), acts of war or terrorism and will not apply to damage arising from combat conditions, including but not limited to, damage due to firearms, explosives, nuclear, chemical, or biological weapons. It will be at True Lens Services sole discretion to extend service under this warranty for damage arising from the above-mentioned conditions.

True Lens Services obligation under this warranty is limited to repair or replacement by equivalent product in working condition. This warranty is non-transferable and does not apply to any purchaser who bought the product from a reseller or distributor not authorised by True Lens Services. This warranty does not affect any other legal rights you may have by operation of law.

To obtain service under this warranty, the original owner must deliver the TLS lens to TLS, together with a document identifying the TLS warranty with proof of the bill of sale with dated proof of purchase identifying the TLS lens by serial number.

Laws Courts and Jurisdiction

Any dispute or claim arising out of or in accordance with this warranty (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law and True Lens Services Limited and the purchaser agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this warranty.

Beyond the first 12 months, True Lens Services provides a rapid-service facility in the UK at a competitive hourly rate plus parts. Call or e-mail for prompt answers to any questions.

True Lens Services Limited

19/20 Bank Terrace, Barwell

Leicester, LE9 8GG

United Kingdom

+44 (0)1455 848411


Service Training

True Lens Services training courses are tailored to suit your requirements and cover full lens servicing and testing. Training is provided by technicians who have direct experience of lens production and testing.

We can arrange courses in-house at True Lens Services Limited, Barwell, Leicester, UK or at your site.

Call +44 (0)1455 848411 or email: sales@truelens.co.uk for details.